Operations Mastery Program™

“You’re an established small business looking to drastically increase the efficiency and leverage of your company.”

Custom Operation Manual Creation Service

In this program I partner with you to create your custom operations manual with minimal involvement of you and your team. Using my proprietary Operations Mastery Measure™ diagnostic tool I will assess the strength of your current standard operating procedures and systems by analyzing more than 120 systems and subsystems in your company. There are up to seven categories of the operations manual that we focus on:

  1. Office Administration & Operations
  2. Customer Service
  3. Client Services
  4. Marketing & Sales
  5. Public Relations
  6. Finance
  7. Human Resources & Legal

The foundation of this program is informational interviewing. To begin our work we will have a Quantum Leap Strategy Session. This is a 3 to 4 hour session in which I learn your company, business structure and struggles inside and out. During this session I will use the Operations Mastery Measure™ to craft your very own custom operations manual outline, which will guide the sequence and strategy of our work together. The goal is to begin our work together by focusing on the categories that will give you the quickest return on investment.

From there I will schedule 60 minute long Skype sessions with you or your team members during which we will sequentially discuss the systems and processes we’ve identified in your custom operation manual outline. I’ll ask questions. You’ll describe things to me and show me things. All along I’ll be recording our conversation. From time to time I may also have you send me documents and information you already use to show me exactly what you do and how you do it in your business.

After our interviewing sessions I will transform our conversation into systems in your custom operations manual. After documenting the systems I will have you review and “test drive” them.

This entire process can take anywhere from 3 to 14 months depending on the program track you choose, the size of your business and level of complexity required for industry-specific systems. Depending on which track you choose: Comprehensive Track, Fractional Track or Starter Track, your program will be a one-phase, two-phase or three-phase project by progressing from track to track until your custom operations manual is complete.

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At the end of the process is a complete operations manual that will enable you to leverage yourself and use your team effectively, and will equip you to focus your precious time on money generating activities in your unique brilliance.

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