Katie Mazzocco

The Small Business Productivity Expert

Katie Mazzocco, The Small Business Productivity ExpertHow long have you been doing what you do and how did you become a small business productivity expert?

To answer this question, it’s probably best that I share with you a defining moment in my life and the resulting story that brought me to where I am today, enabling my clients to transform their chaos and overwhelm into income and impact.

That defining moment happened in early 2013, two years after I had left a 10-year career in the wedding industry to start my company as a home and business organizing expert.

You see, I was helping my clients get fabulous results in their homes and businesses, life-changing results, but something was weighing on me. My fellow small business owners, my entrepreneur friends, were struggling in a big way. Most were completely drowning in a sea of overwhelm and chaos in their businesses. This was preventing them from marketing effectively, getting new clients, serving their current clients with excellence, and having the quality of life they desired and deserved. It was heartbreaking. It broke my heart because I had the answers to their problems. I had systematized and increased the profitability of all the small businesses I had worked for in my wedding career with “wow-worthy” results.

So, I decided to make a change. I committed my life’s work to helping entrepreneurs increase their productivity so that they could change more lives with their gifts and have the lives and businesses they’d always dreamed of through my programs, workshops, products, and private VIP days.

I now love spending my days working with my fabulous clients from all around the globe to craft their systems, processes and teams to help them make a bigger impact in the world and grow their businesses like crazy.

Who are your clients exactly?

I specialize in working with a particular breed of world-changing entrepreneurs, coaches, consultants, and service-based business owners, just like you, who are passionate about changing the world but are stressed out and overwhelmed all the time. They have never been taught exactly how to systematize their business, delegate effectively, or create an operations manual to efficiently manage team members they may have so that they can maximize their time and energy in a loving, sustainable way.

Running your own business isn’t a sprint. It’s a marathon.

That being said, the professionals suited to working with me run the gamut:

  • Acupuncturists
  • Bookkeepers
  • Branding Experts
  • Business Coaches
  • Career Counselors/Coaches
  • Child Care Centers
  • Chiropractors
  • Consultants
  • Copywriters
  • Dentists
  • Fitness Experts
  • Graphic Designers
  • High-Performance Coaches
  • Holistic Health Counselors
  • Home Stagers
  • Interior Designers
  • Intuitive Healers
  • IT Firms
  • Marketing Coaches/Consultants
  • Massage Therapists
  • Naturopathic Doctors
  • Nutritionists
  • Parenting Experts
  • PR Experts/Coaches
  • Professional Voice Teachers
  • Realtors
  • Sales Coaches
  • Social Media Experts/Consultants
  • Solopreneurs
  • Soul Coaches
  • Speaking Trainers/Coaches
  • Spiritual Coaches
  • Start-ups
  • Virtual Assistants
  • Web Designers

What happens if you haven’t yet worked with people in my field?

I’ve worked with many clients across a host of different industries. But, if I haven’t worked with someone in your industry, that actually gives you a big advantage!

There are foundational systems and strategies which will give you a winning edge in the marketplace so consider yourself ahead of the game.

How are you different from other “productivity coaches”?

The difference between me and other productivity coaches can be summed up in one word: Love.

Spreading love in the world is the #1 thing that drives me.

I believe that entrepreneurs, especially entrepreneur women, are here to change the world. It’s my mission to help you transform more lives by being more productive in your business.

What if for every hour you waste in your business you could transform another 1, 10, 100, 1,000 lives through your business? That’s my desire for you.

Taking it to the next level, the second thing that sets me apart is that I don’t believe you’re meant to be a machine.

Contrary to most productivity experts who want you to cram as much activity into the least amount of time possible, I believe life and business is meant to be sustainable and enjoyable. Systems and structure are actually just the container for freedom, impact, and love.

What type of personality do you work best with and what is expected of me?

The Full Spectrum Productivity products and programs were created for people who are absolutely excited and serious about dialing down their stress, ending overwhelm, and systematizing to success. They were created for you to put systems in place within a few months (sometimes days or weeks!) and maintain them easily, which will eventually lead to the business successes you seek.

Being a high-achieving go-getter myself, I’m known to work best with other high-achieving go-getters who are excited to get going and just want to know exactly what steps to take to transform their chaos into success.

Consider what you’ll do with me to be an “action meets learning” program. Expect to take serious and consistent action throughout the programs and workshops. No excuses anymore. It’s time to embrace a different way of thinking and get full support while you achieve your incredibly exciting goal: increasing your income and impact in the world.

What type of entrepreneurs will this program work for?

Please know that I’m extremely selective in who I work with and I hand-pick my clients, choosing to gently turn away people who aren’t suited for my programs because they won’t get the results they would have signed up for. It just wouldn’t be fair.

The Full Spectrum Productivity programs are NOT for those who don’t have money coming in and are financially desperate, at least not right away. It is common that people in these situations do not trust the coaching they receive and do not do the work (probably because they are preoccupied worrying about money).

Another type of person I won’t work with (no exceptions) is the whiner or the chronic skeptic, as well as individuals who consistently make excuses for not doing the work, or challenge every aspect of the program. If you are one of these people I honestly and respectfully ask that you not call. I hope you understand why. We likely wouldn’t work well together. I don’t want you to waste your time or money.

At Full Spectrum Productivity, we believe in a high-degree of personal responsibility and expect this in our clients as well.

What exactly is the Revolutionary Productivity Process™ and what does it include?

The essence of the process, transforming your stress and overwhelm into saving two hours a day with peace of mind, requires a systematic approach. Over the last 16 years, I’ve strategically developed the Revolutionary Productivity Process (RPP) to help passion-driven entrepreneurs establish the foundational systems and strategies in their business to enable them to save 2 hours a day so that they can achieve the results they desire.

Here’s what the RPP consists of and the highlights of each step:

  • Set Yourself Free: End the Cycle of Burnout™ and develop your own Freedom Matrix™ while uncovering and transforming hidden beliefs sabotaging your success.
  • Eliminate Chaos: Strategically redesign how you use your time and energy. Discover how to evaluate your Time & Energy Puzzle™ to learn how to strategically delegate and systematize your business.
  • Essential Business Foundation Factors (BFFs): After quantifying the time shortage in your business and addressing it you will create a solid foundation for the routine and essential aspects of your company including, but not limited to your: digital calendar, online scheduler, to-do list, project management, team management & communication, digital file organization, physical file organization and email management.
  • Document Systems: Discover the essential components of powerful systems. Learn how to create systems and receive system templates and shortcuts.
  • Decide to Delegate: Now that you have a solid foundation and systems, it’s time to delegate. Discover how to delegate profitably, how to prepare for a team, how to hire and how to train and orient your team.
  • Commit & Grow: Learn how to reverse engineer continued success.
  • Adapt for Success: You’ll be equipped to identify when it’s time to shift your systems and how to confidently grow your company through future levels of growth.

What is your Operations Mastery System™? How is it different than your Revolutionary Productivity System™?

The Operations Mastery System™(OMS) is our specialized process for developing and creating operations manuals (standard operating procedures) for fabulous entrepreneurs like you. The OMS is a 5-step, multi-month process.

  • Take Company Pulse: By doing an in-depth gap analysis we gain a deep understanding of your company on all levels.
  • Triage: We help you to identify and prioritize the most important areas of business systemization based on results of company pulse gap analysis.
  • Craft Framework & Format: Using our Operations Mastery Map™ of more than 200 systems and subsystems we craft your custom operations manual outline.
  • Document: Developing systems from our proven templates and expert guidance makes documenting your company easy.
  • Polish: After we’ve documented your systems we have a systematic review process to ensure that the systems we’ve created for you are designed perfectly for you.

There are foundational systems that are necessary for every business, and then there are specialized systems for different industries and business structures.

In our OMS we group like systems together to create categories in your operations manual to enable you to organize your standard operating procedures, and we make it easy for you and your team to locate the information you are seeking as you use it. These are the categories we use and some examples of systems within them:

  • Administration & Operations: Scheduling, Calendar Management, Email Management, Digital File Organization, Task Management, and Company Forms
  • Customer Service: Templated Email Responses, Telephone System, and Conversation Scripts
  • Client Services: Client Intake Process, Client Nurture, Service Delivery, and Program Delivery
  • Marketing & Sales: Sales Process, CRM Management, Blog, Newsletter, Social Media, Videos, Networking, Email Marketing, and PR
  • Finance: Bookkeeping, Routine Reporting, Taxes, Affiliate Commissions and Collections
  • Human Resources & Legal: Hiring, Contracts, Orientation, and Termination

The above process is used in both our one-on-one coaching and our done-for-you operations manual creation services.

The difference between the OMS and the RPP is that while the RPP is absolutely essential and must be in place for your business to grow, the OMS is the next level of systems mastery in your business. Eventually, without an operations manual, your business will stop growing, become weak or fail.

My goal is to create thriving, sustainable success for you.

Are you selling a computer program or automation tool?

No, I’m not selling a computer program or any other product from another company. I may suggest free or paid versions of various technology productivity tools to help you create systems and manage your team. I like results. If it doesn’t get results, then I’m not going to recommend it.

Does this really work?

Yes! The result of our work will be systems, organization, and processes that will help you save 2 hours a day in your business.

Our work together will enable you to improve, grow and expand your business with less stress and less energy. You will be able to take on more clients, which means changing more lives and making more money. Doesn’t that sound amazing? {See my Success Stories}

Katie, based on everything I’ve read and heard about you, I know you’re the one I want to learn from. What are my options for getting started with you?

Congratulations on making a decision for success! I’m happy to work with you to achieve your business goals.

For nearly two years I offered a wide array of ways to work with me, from one-off sessions, packages of appointments or individual sessions. I no longer offer these packages or one-off sessions. While my clients got amazing results from these offerings, I have found that the way my clients achieve both FAST and LONG-LASTING results is through partnering with me over time. For this reason, I now only work with clients in more intensive programs. There are now three primary ways that I work with clients:

  • Revolutionary Productivity Academy™: A multi-track program that teaches my Revolutionary Productivity Process either in (a) a 100% virtual format with group coaching or (b) a high-level mastermind group with private coaching, exclusive live events, group coaching and virtual content access.
  • Success Productivity Coaching™ Program: This is high-level one-on-one coaching with me over a minimum of six months.
  • Custom Operations Manual Services: This is a high-level, custom operations manual created for you by me and my team to skyrocket your growth and business scalability.

We have programs and services to match most investment points ranging from few hundred dollars a month to a low five-figure investment depending on your needs and preferences.

What does the Revolutionary Productivity Academy entail?

Here are the details on the Revolutionary Productivity Academy™:

Powerhouse Track of Revolutionary Productivity Academy

You will learn the entire Revolutionary Productivity Process so that you can save 1 hour a day or more in your business.

We equip you to end overwhelm, delegate to team and technology and stop re-inventing the wheel by creating custom, proven systems in your company.

The format is a 12-month online group program that brings together the best coaches, consultants and service-based business owners from a broad range of industries with the common goal of saving 2 or more hours per day and transforming the world with their mission.

Program Details:

  • Bi-Weekly Group Coaching Sessions
  • 9 Implementation Days – Virtual days where Katie is accessible to answer questions and give laser coaching for 5 hours each month.
  • 18 Micro-Modules – 15 to 20 minutes – teaching all seven steps of RPP
  • Smart Sheets, Templates, Resource Guides, Best Practices & Shortcuts
  • 4 Masterclasses:
    • Digital Filing
    • To-Do List Magic (Asana)
    • Email Management
    • How to Delegate
  • Private Facebook Community
  • Accountability

This isn’t your standard group program. You are given the step-by-step process for exactly what you need to implement in a community of non-judgemental high-achievers like you who are excited to champion you and hold you accountable to your dreams. If you have been given a dream, you have the power to achieve it.

How can I get one-on-one coaching access to you?

There are two ways to get one-on-one coaching from me: a VIP Upgrade to the Powerhouse Track of the Revolutionary Productivity Academy or the Success Productivity Coaching Program.

Through 1-on-1 coaching, you will receive the essential knowledge and valuable tools you need to increase your income and expand your reach. I will teach you the core strategies of the Revolutionary Productivity Process™ and Operations Mastery System™ as is appropriate for your business.

In our one-on-one sessions, I will answer all of your questions, share templates and resources and set action plans for multiplying your productivity, and therefore your business, in record time. By participating in this program you won’t have to reinvent the wheel. I will hand you the tools I have or help you develop your own.

 VIP Upgrade to the Powerhouse Track of Revolutionary Productivity Academy

The VIP Track is the most exclusive tier of the Revolutionary Productivity Academy. The curriculum is the complete Revolutionary Productivity Process™.

In the VIP track you receive high-level access to Katie which leads to faster, better results in ending overwhelm, and ending the “re-inventing the wheel” frustration by creating customized, proven systems in your company, and learning to delegate them seamlessly with ease.

The format is a twelve-month hybrid private coaching, online group program and in-person exclusive live events that bring together the best coaches, consultants and service-based business owners from a broad range of industries with the common goal of saving 2 hours per day or more in their businesses and transforming the world with their mission.

Program Details:

  • Monthly private coaching session with Katie
  • 2 two-day live events in Pittsburgh, PA
  • Two-hour 1-on-1 Quantum Leap Strategy Coaching Session with Katie to begin the program with a targeted plan
  • 18 Micro-Modules – 15 to 20 minutes – teaching all 7 steps of the RPP
  • Smart Sheets, Templates, Resource Guides, Best Practices & Shortcuts
  • 4 Masterclasses:
    • Digital Filing
    • To-Do List Magic (Asana)
    • Email Management
    • How to Delegate
  • Bi-Weekly Group Coaching Session
  • 9 Implementation Days – Virtual days where Katie is accessible to answer questions and give laser coaching for 6 hours each month.
  • Monthly Open Office Hours
  • Private Facebook Community
  • Accountability

Limited to 10 participants. This is by invitation and application only. In the academy, you are guaranteed to save 2 hours per day or more in your company.

The Fast-Track Program

This 6-month option is my most elite coaching program. It is recommended only for motivated high-achievers who want to get results “yesterday.” In this program, we schedule three 45 minute calls per month to get you on track and quickly propel you through the process of organizing, systematizing and delegating in your business. I will work hand-in-hand with you and give you the expert feedback you need to make quantum leaps in running and growing your business.

Before we begin our three monthly 45 minute calls you will receive a Quantum Leap Strategy Session™ and Transformation Productivity Assessment™ with me to kick off the program. The Quantum Leap Strategy Session is a two-hour session where we will dig deep to the root of your business productivity struggles and triage which projects will get you the biggest return on investment the fastest so that we can address them quickly to create your customized Transformation Action Plan™.

Later in the program, you will also have the opportunity to attend a full-day VIP Day with me during our six months together. Recordings of the calls will be sent to you so that you can listen and reference them as you wish.

What are your Custom Operations Manual Services?

Using our unique informational interviewing process we document and systematize what your company does into an operations manual (standard operating procedures) without you having to write a thing. Sounds dreamy, right?

Through our proven Operations Mastery System we systematically learn your business inside and out, craft a customized framework for your custom operations manual, and then begin to implement it.

While most of our operations manuals contain only the six primary categories of an operations manual: Administration & Operations, Customer Service, Client Delivery, Marketing & Sales, Finance and HR & Legal, we also develop custom operations manuals for companies such as comprehensive management review processes and step-by-step training tools for highly technical processes.

Here are the details for how we structure our Custom Operational.

In this program, we create a custom Operations Manual for you with minimal involvement of you and your team. “How?” you ask. The foundation of this program is informational interviewing. We will schedule a weekly 90-minute Zoom session with you or your team members during which we will focus on specific systems of the business that relate to the particular area of the business we’re focusing on. We guide you through this process so that you don’t have to worry about it. We’ll ask you questions. You’ll describe and show things to us via video conferencing and screen sharing.

At the start of our work together we’ll have you send us any documents and information you have about the category we’re focusing on so that we can be most efficient during our sessions. After each of the sessions, our team will transform the conversation into custom systems for your operations manual. After documenting the processes in the category we’re focusing on, we will have you review and “test drive” them through a diligent review process. There are six necessary categories that comprise an operations manual: Administration + Operations, Customer Service, Client Delivery (Paid Services and Products), Marketing + PR, Finance, and Legal + HR.

There are two ways to hire us for this program. You can invest in the full operations manual at one time, or you can invest in one category at a time building your way to an operations manual in stages. The outcome of our work together is an operations manual that will enable you to leverage yourself, grow your company, maintain the culture of your business, and equip you to focus your precious time on your vision and unique brilliance instead of mundane daily business operations.

At the beginning of this program, you will complete the Transformation Productivity Assessment™ as well as a questionnaire about the first category we’ll be documenting. Then we will schedule a Quantum Leap Strategy Session (QLSS) to kick off the operations manual category. During the two-hour QLSS, we will dig deep to the root of your business operations struggles and triage what projects will get you the most significant return on investment the fastest so that we can address those first. The outcome of the QLSS is a comprehensive action plan with a customized outline for that category of your operations manual. To complete an entire 6-category operations manual typically takes 12 to 18 months. Each category takes an average of 3 months but can vary from two to four or more months depending on how much information there is to document for that section of your business. We will meet on Zoom video chat four times a month for our sessions.

Comprehensive Track:

Choosing this track commits you to the process of documenting all six categories of your custom operations manual. This phase typically lasts 12 to 18 months.

Advancement Track:

This track is a 6-phase process where you invest in one category of your operations manual at a time. Each phase typically lasts an average of 3 months.

Acceleration Booster Add-Ons:

This booster enables us to complete your track in 30% to 50% less time. We understand that quick execution may be important to you, so we make this option available to add on to the above investment points as a “booster.”

Okay, I know which program I want. How do we get started?


I’d be delighted to schedule a Virtual Tea with you. During this time you’ll get clear on your goals, where you are now and what it is going to take to get you where you want to go to see if we are a good fit to work together. To schedule, click here to use my online calendar to reserve your spot now.

I can’t wait to “meet” you on the call!

Let’s get systematic results for your company!

LET’S CONNECT! Contact me today to discuss your challenges »
Katie Mazzocco, The Small Business Systems Strategist, is the creator of the Success Productivity System™ and Operations Mastery Measure™, the proven step-by-step processes that teach you exactly how to transform your chronic-stress and business struggles into increased income and impact in the world. To get your Free Checklist: 33 Systems Every Small Business Must Have to be Successful and receive Katie’s productivity videos on making your business more successful and less stressful, enter your email address below now. Get your FREE checklist